Frequently asked questions
What buyers ask before the first order.
Need a detailed quotation or a market-specific recommendation? Send us your target price, quantity and sales market.
Talk to our sales team ↗What is your minimum order quantity?+
Samples and small trial orders are supported. Standard wholesale MOQ starts from 20 units, while final MOQ depends on model and customization.
Can you produce electric bikes under our brand?+
Yes. We support logo, color, component, packaging and product-development customization through our OEM and ODM programs.
Do you have stock outside China?+
Yes. Selected models and spare parts are available through US, EU and Brazil warehouse programs with typical local delivery in 2–7 days.
Which certifications can you provide?+
Available compliance documents vary by model and market, including CE, EN15194, UL, TÜV, RoHS and FCC.
What after-sales support is available?+
We provide a two-year warranty program, spare parts supply, technical documentation and remote support for distributors and dealers.